What is an adjuster's primary role in the claims process?

The primary role of an adjuster in the claims process is to investigate claims and prepare statements. This involves gathering detailed information about the incident that led to the claim, assessing the damage, and evaluating the circumstances surrounding the case. An adjuster conducts interviews, reviews police reports, and checks relevant documents to establish the facts and determine the extent of the insurer's liability.

Through this comprehensive investigation, the adjuster prepares a detailed report that outlines findings and assists in making informed decisions regarding claim approvals or denials. Focusing on the investigation and statement preparation is crucial, as these elements directly impact the outcome of the claim and ensure that all parties have clear documentation to reference during the claims process.